Paypal Negative Balance & How to Remove
I know a lot of MSers and others in the hobby have issues with their Paypal accounts because of a certain reload instrument that is very tempting to purchase. Thankfully I have not had that problem, but today I ran into an issue that I know some of you who resell on eBay may encounter, so I thought I would share what happened.
Issuing a Refund
Recently I sold a product on eBay that was defective. The buyer contacted me and I agreed to issue a refund after the item was shipped. In the mean time I did a regular transfer of my Paypal balance a week or so ago and while there was money in the account, it was not enough to cover the refund. In fact, it was short by $3.10!
Of course my bank account is a backup funding source, so I didn’t think there would be a problem when I issued the refund. Unfortunately that wasn’t the case. The refund was given to the buyer, however my account balance became -$3.10. I actually found this out as I was purchasing an item on eBay and the system wouldn’t let me checkout.
Trying to Fix the Problem
So I logged into my Paypal account and it gave me several options to make the account right. I could mail in a check (7 days), I could load money from my bank account (3-5 days) or I could load money from a debit or credit card. (Instant!) So obviously I tried to go the instant route, except every time I tried to load, I would get an error saying that restricted accounts cannot perform that action?!?!?
If you have any amount of experience with Paypal, then you know they make no sense. I am restricted because my account is negative, yet I can’t load money because my account is restricted. Oh yes Paypal how I love thee!
Thankfully I quickly thought of a solution after struggling with their website for about 15 minutes. Since Paypal members can send money to each other, I decided my wife would just send me enough to cover the negative balance. I was actually pleasantly surprised to see she had a balance, so I didn’t even have to pay the credit card fee. In two minutes the payment was sent, my account was back to the positive and the restriction was gone.
Takeaways for Resellers
If you are a reseller, there is a chance you will run into a similar situation. Here are some of my takeaways from this experience:
- Always make sure you have enough money in the account before issuing a refund.
- Your backup funding source won’t automatically be used to cover a negative balance. (Or at least it didn’t happen here.)
- If you have a negative balance, your Paypal account will be restricted and you won’t be able to purchase items on eBay.
- The easiest way to get rid of a negative balance if you are unable to do a debit load, is to have someone send you money. It should post instantly and get the restriction removed.
- You can of course also buy Paypal My Cash cards and reload that way, but don’t do it too often or you risk another type of restriction.
This situation was just another (tiny) roadbump in the life of a reseller. The solution is definitely not revolutionary, but it is always good to remember the “peer payment” method when you need to get money into your Paypal account quickly. This is the first time I have had to issue a refund on eBay and I certainly hope it doesn’t happen again!